Customer Complaint Management Policy

At Doğuş Technology, we have formalized our commitment to continuously enhancing customer satisfaction by publishing our Customer Complaint Management Policy. Prepared in line with ISO 10002 standards, this policy ensures that complaints are handled through accessible, transparent, and fair processes, supported by rapid resolution steps and continuous improvement at the organizational level.

We view customer feedback as a valuable source of development and continue to strengthen the customer experience through regular reviews, risk assessments, and employee awareness programs.

Click to read the Doğuş Technology CCMS Policy, which outlines our customer-centric working culture!