ISO/IEC 20000-1:2011 Information Technology- Service Management

Doğuş Technology has taken another step towards creating a competitive advantage in the sector in parallel and in line with world standards.

In line with this approach, Doğuş Technology, with the "information security management system" it established, it has demonstrated its vision to maintain assurance and stability in its products and services with the importance it attaches to the management of information assets.

Our company was awarded a certificate after the successful management system installation and audit process, and its compliance with the standards was registered as of 25.11.2013 and it has obtained “ISO/IEC 27001:2017 INFORMATION SECURITY MANAGEMENG SYSTEM” within the scope of “E-Invoice Applications / Special Integrator”.

ISO/IEC 20000-1:2011 Information Technology- Service Management

Doğuş Technology has demonstrated the importance it attaches to providing and maintaining the quality level it aims in the services it provides its customers by obtaining the certificate of ISO20000 “Service Management System”.

By establishing an “IT Service Management Service” based on ISO/IEC 20000, an international standard, Doğuş Technology has provided and assured that IT services are continuously improved, that they are made suitable for the best practices, and that service processes are managed from the customer-oriented point of view. By this means, it has taken another giant step towards being in parallel and in line with world standards.

Our company, after the certification audit process carried out, has demonstrated that it has a successful service management system, and has entitled to maintain ““ISO/IEC 20000-1:2011 INFORMATION SECURITY MANAGEMENG SYSTEM” within the scope of “E-Invoice Applications / Special Integrator” as of 21.08.2019 validity date.

ISO 22301:2012 Social Security - Business Continuity Management Systems - Requirements

Doğuş Technology, by establishing the ISO 22301 management system, has determined the services and responsible business units to ensure business continuity on the axis of unexpected situations and created the ways and methods to follow by them.

Our company was awarded a certificate for business continuity after the successful management system installation and audit process, and its compliance with the standards was registered as of 15.12.2014 and it has obtained “ISO 22301:2012 SOCIAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEM - REQUIREMENTS” certificate within the scope “E-Invoice Applications / Special Integrator”.

OUR DATA SAFETY POLICY

As Doğuş Technology, we ensure with our "Information Security Policy” that the privacy, integrity and accessibility characteristics of our assets are maintained and risks are reduced to an acceptable level.

For the purpose of managing any risks towards our business continuity and information assets, we manage our activities in a combined manner with other managements systems we apply, which activities include documentation, certification and continuously improvement of our "information security management system" in a way to fulfill the requirements of ISO/IEC 27001: 2013 standard, systematically managing risks to information assets, performing trainings to develop technical and behavioral competencies in order to increase information security awareness

In an attempt to implement this policy, our Company has determined the principle of complying with legal obligations, of complying with the provisions included in the contracts executed with third parties (business partners, customers, suppliers), of ensuring that basic and supportive business activities continue with minimum interruption, of minimizing any loss of income or opportunity arising from security incidents, of meeting information security requirements, and has presented these principles to interested parties.

OUR SERVICE MANAGEMENT POLICY

With “IT Service Management Service” based on ISO/IEC 20000, an international standard, Doğuş Technology has aimed and assured that IT services are continuously improved, that they are made suitable for the best practices, and that service processes are managed from the customer-oriented point of view.

Doğuş Technology, with the Service Management Policy, defines how to plan, install, operate, observe, maintain and improve the service management system within its structure.

Doğuş Technology has aimed to develop, maintain and continuously improve all its service management processes with an innovative, solution-oriented, high value-added product and service approach by focusing on customer satisfaction. With the processes it has determined, Doğuş Technology has adopted more efficient and effective use of resources, increase in safety, speed and accessibility in service processes, maintaining its services at the level of quality it has targeted, managing its risks accurately and in a timely manner, management of business processes in compliance with the governing law, legislation and requirements, harmonious and effective communication with its stakeholders with business relationships policies, as principle.Doğuş Technology has aimed to develop, maintain and continuously improve all its service management processes with an innovative, solution-oriented, high value-added product and service approach by focusing on customer satisfaction. With the processes it has determined, Doğuş Technology has adopted more efficient and effective use of resources, increase in safety, speed and accessibility in service processes, maintaining its services at the level of quality it has targeted, managing its risks accurately and in a timely manner, management of business processes in compliance with the governing law, legislation and requirements, harmonious and effective communication with its stakeholders with business relationships policies, as principle.

Doğuş Technology has demonstrated the importance it attaches to providing and maintaining the quality level it aims in the services it provides its customers by obtaining the certificate of ISO20000 “Service Management System”.

Our Business Continuity Policy

Doğuş Technology, as an organization that grows and closely follows technological developments, recognizes and accepts at the top management level that ensuring the business continuity is important for all stakeholders. In this sense, Doğuş Technology has created a Business Continuity Management System (BCMS) that is in compliance with ISO22301 in order to maintain operation continuity in line with the needs.

In order to manage any risks to our business continuity, we manage our activities in a combined manner with other management systems we apply, which activities include documentation, certification and continuously improvement in a manner to fulfill the requirements of standards, systematically managing risks to business continuity, creating business continuity plans to ensure continuity of critical processes and resources supporting the processes, review of them with test and practices, performing trainings to develop technical and behavioral competencies in order to increase awareness.

With the announcement of this BCMS policy to the whole organization, relevant stakeholders and third parties, Doğuş Technology accepts and undertakes that business continuity related to the services under the scope is applied within Doğuş Technology and suppliers from which it receives services.

MICROSOFT GOLD CERTIFIED PARTNER

Doğuş Technology, which carries out its activities in order to provide the best service to its customers, continues to implement its growth strategy with strong cooperations with expert solution partners in its field

Having executed critical projects with Microsoft, Doğuş Technology increases its service quality by reflecting the experience and advantages that are obtained to its customers.

In this context, Doğuş Technology has been given the title of “Gold Partner”, which constitutes the highest level of Microsoft solution partnership, within the framework of cooperation with Microsoft.

E-INVOICE SPECIAL INTEGRATOR

Doğuş Technology, which prioritizes customer satisfaction and sense of quality with its value-added products and services, continues to make a difference with its range of services offered to its customers.

Doğuş Technology, which aims to provide services of creating, sending, receiving and archiving electronic invoices to its customers at high quality and standard with Special Integration e-Invoice Solution, in this context has become among the first organizations that have received special integration permit from Turkish Revenue Administration under the Tax Procedure Law General Communiqué No. 421 and has entitled to provide special integrator service.